Program policies.

We have two registration options to allow flexibility and convenience.

Monthly. Students are enrolled ongoing from the time of registration until written notice of withdrawal is received. The first month's payment is taken at registration; ongoing monthly fees are taken on the 25th of each month for the following month. Fees are a flat rate based on the average number of classes per month in the year — no compensation is made for closures due to statutory holidays, gym maintenance and periodic breaks. Registration is always open: enrollment begins with the first class following registration and fees are pro-rated by your enrollment date. Want a single month only? Just say "current month only" in the comments when registering, or email us.

Term. Term registration enrolls your child for a full 12–16 week term with a definite end date, billed in full at registration and pro-rated for late registration. Term fees are based on the exact number of classes in the term. Families on monthly enrollment can switch to term through the office or the parent portal's ePayment Schedule.

Private & group bookings are booked week to week, online or via email, with payment in full at booking. One family books on behalf of a group and we can split fees between families.

An annual membership fee of $50 + GST per child is due at registration and is required for all programs — weekly classes, Gym-Venture Days, camps, ongoing private lessons, Family Drop-Ins and events — except birthday parties. Memberships renew annually from your registration date while your child is enrolled. Once registered, the annual membership is non-refundable. The rate may change annually.

Transfers are permitted depending on class availability — email service@tumbletown.ca with requests.

Cancellations by us. Classes must meet a minimum size to run. If we cancel a class due to low enrollment and no alternate works for you, you receive a full credit or refund. For cancellations beyond our control (power outages, extreme weather), a make-up class is offered where possible.

Weekly classes (monthly payments). Withdraw before your class starts and an 80% credit is applied to your account. Once classes begin, paid fees aren't credited — but you can withdraw at the end of any month by writing to us before the 18th, and you won't be charged further. Refunds are offered for illness or injury with a doctor's note: 100% of the pro-rated balance is credited or refunded toward a future program.

Term enrollment. Un-enroll within the first 3 weeks for an 80% credit on remaining classes. After the third week, withdrawals are medical-only (doctor's note), with 100% of the pro-rated balance credited or refunded.

Private & group bookings. No credits or refunds once fees are processed; with 24 hours' notice we'll rebook your lesson based on availability.

Camps (Tumble Trek, Gym n' Swim, Gym-Venture Days). Two weeks' written notice earns an 80% credit usable in any program; less than that requires a doctor's note.

All requests must be made in writing to service@tumbletown.ca.

Weekly classes. Make-ups are offered for classes missed due to illness (a doctor's note may be requested) at no cost in a Family Drop-In time, based on availability — one make-up per month of enrollment, completed while still enrolled. Book ahead through the parent portal's Events tab. In special circumstances an in-class make-up may be granted for a $15 + GST administrative fee.

Private & group bookings. No make-ups, but with 24 hours' notice we can rebook (groups rebook as a whole).

Drop-ins are welcome where space permits and can be booked from the Saturday prior to the class, online or by email. Drop-ins are charged at the one-time drop-in rate, taken at booking, with no refunds or credits. When booking online, note "drop-in" in the comments so we set you up for a single visit instead of monthly enrollment — or just email us and we'll arrange it. Families already enrolled in a class may drop into an additional class at the current program rate.

We close for: New Year's Day, Family Day, Easter weekend, Victoria Day, Canada Day, BC Day, Labour Day, National Day for Truth and Reconciliation, Thanksgiving, Remembrance Day, and winter break (dates announced). We also close occasionally for maintenance and team training, always with ample notice. Monthly fees already account for these closures.